FAQ

PRODUCT

Bloody Boo Period Cup - About the Cup | Thing You Wanna Know

Bloody Boo Period Cup is made of 100% medical-grade silicone and is free from latex, dyes, and other materials harmful to our body. So yes, it is completely safe to be used

A Bloody Boo Period Cup can last up to 10 years with proper care. Remember to sterilize your cup every end of your menstrual cycle.

Here’s our size guide:

Mini Size – Suitable for teens, people who have light menstrual flow, or those who have not given birth vaginally

Midi Size – Suitable for people who have heavy menstrual flow or have given birth vaginally

You will not feel any pain or discomfort if your period cup is worn correctly. Check out our instruction guide to make sure you wear your period cup correctly.

Practice makes perfect. Don’t panic if you find it difficult to use, you’ll definitely need some time mastering it. So yes, it is easy to use after you mastered it and it will not leak if worn correctly.

It is reusable and can last up to 10 years. Unlike pad or tampon, period cup works by collecting menstrual blood instead of absorbing it. Studies suggested that period cups leak significantly lesser than pads and tampons.

Period cup is suitable for anyone who has a period and using it  will not take away your virginity. The hymen can be interfered with not just by a period cup or a tampon but also our daily activities such as exercising, doing yoga, dancing, riding a bike, etc. 

Virginity is the state of a person who has never engaged in sexual intercourse. If your hymen was stretched because of anything else than having sex, it does not mean you have lost your virginity.

Of course! Wearing a period cup will not affect your daily activities and it can be totally leak-free if being worn correctly. This allows you to perform your usual activities without any hassle.

Yes. A period cup sits inside your vagina and it does not interfere with your urethral opening and anus, so doesn’t stop you peeing or pooping. Just pee and poop as you normally would!

Yes, you can use a period cup when you have an IUD. A period cup sits inside the vagina, hence, it would not interfere with your IUD that is sitting inside the uterus.

It’s possible, but very unlikely. TSS occurs when Staphylococcus bacterias are being pushed deeper into the body or entering your bloodstream when there is a wound, cut, or tear in the vaginal tissue. 

Good news is, TSS can be prevented with proper cup hygiene. You can reduce the risk of getting TSS by washing your hands thoroughly before removing/ inserting your cup and cleaning/ sterilizing your cup before insertion or every cycle of your period. Making sure your period cup is clean all the time is important.

No, any kind of penetrative sex is not possible while wearing a period cup. Please remove your period cup while having sex.

Yes. We offer a 120-day trial that allows you to take the time to master the period cup without any stress. If you have any issue using the period cup, do not hesitate to contact us to seek help. If you still don’t like it after trying for 4 cycles, get in touch with us to arrange for a refund.

Bloody Boo Period Cup - Insertion | Removal | Cleaning & Care

Fold your cup as small as possible or follow our folding technique guide here so that it is easier to be inserted. Insert the rim first into your vagina, and make sure your period cup pops open and forms a suction seal when it is inside your vagina.

Definitely yes! Feel free to use a water-based lubricant on the exterior of the period cup or just rinse it with water before insertion.

After insertion, run your fingers around the base of your period cup and try rotating it to check if it has fully opened and has created a suction seal.

We have tried all the folding techniques and found that punch-down fold works perfectly for most of us, followed by 7-fold and C-fold, and then the remaining. However, there is no rule to which technique you should follow. So feel free to explore your own preference!

If you are facing issues inserting your period cup, check out our instruction guide here or reach out to us for help.

First, find a comfortable position to sit on or squat and relax your body. Breath in, breath out, repeat your breathing until your body gets into a relaxed state. Using your abdominal muscles, bear down as if you are pooping to push your period cup slightly down in your vagina. Then, locate the stem of your period cup and pinch the base of it to release suction, gently pull the period cup out of your vagina. Make sure your body is fully relaxed when you are removing your cup so that your vaginal muscles won’t tense up. Rest and try again if it doesn’t work. 

No, a period cup can’t get lost inside your vagina. Unless you are giving birth, your cervix acts as a barrier between the uterus and the vagina. It opens slightly to let out our menstrual fluid, but that opening is no way big enough to let a period cup in.

A period cup can be worn for up to 12 hours. You may have to empty down your period cup 2 – 4 times a day depending on how heavy your flow is.

It is completely leak-free if worn correctly. And again, practice makes perfect, be patient with yourself while you are taking the time to master a period cup.

Inserting and removing a period cup can be messy especially if you are not used to the techniques. Take the time you need or go as slow as possible while removing a period cup to reduce “mess” and avoid spillage. Remember to keep your period cup upright while pulling it out. No doubt, you’ll touch a bit of your menstrual blood during insertion or removal, but getting a little blood on your fingers is not a big deal when you get to enjoy a better period experience with our period cup. Right? Remember to wash your hands with soap before and after insertion/ removal!

Wash it with water and a mild soap that is oil-free and PH-balanced to maintain the quality of your period cup. Check the air holes and make sure they are clear after washing. If not, rub it with your fingers and rinse the holes with water to unclog any residue.

First, fill the Bloody Boo Sterilizing container with water and place your period cup inside. Then, microwave for 3 minutes or until water boils. Make sure the lid is loosely placed on top of the container and DO NOT close the lid when you microwave it. Once the water has cooled down, remove your period cup and air dry it. Your period cup is now ready to be used for your next period cycle. After sterilization, clean the container in the dishwasher and air dry it. Store your period cup in the Bloody Boo Period Cup Casing to protect it before the next cycle.

Silicone may discolour over time but does not mean your period cup is defective or dirty. To prevent discolouration, rinse your period cup with cold water first every time when you are emptying it down. You may then continue with the remaining cleaning process.

While the silicone that our period cup is made from is odourless, it is still possible for your cup to develop an odour with regular use. Don’t worry if you smell a strange odour from your period cup, just soak it with vinegar diluted with water (1:1) or pure lemon juice diluted with water (1:1) for 45 minutes, wash and sterilize the cup after that, and dry it under the sunlight.

You may store/ keep it inside the casing that comes along with your period cup or breathable container.

ORDER & SHIPPING

To know the shipping rate of your order – Add items to cart, key in your country and postal code at the shipping rate calculator in shopping cart page to find out the exact shipping fee for your order.

All the products which are shown on our site are available, unless it is stated otherwise. Order lead time depends on the products and quantities. Please allow 1 – 2 working days for your order to be processed and shipped. Pre-order items will ship according to the timeline stated. So, hang tight and you’ll be getting your goodies soon!

We are based in Malaysia and ship internationally at very affordable rates. All international orders are shipped via DHL, FedEx or Aramex from our studio in Kuala Lumpur, Malaysia. The price of International Shipping varies on location and is calculated upon checkout. Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. The international shipping cost incurred at the time of check out is non-refundable. Customers will not be refunded the shipping cost if an International Shipment is refused by the receiver.

If your country is not available to ship to in the system, please email hi@bloodyboo.com and we will assist you with your purchase.

If you’ve just placed your order, get in touch with us immediately at hi@bloodyboo.com with the correct address. We won’t be able to change it if the order has already been processed or shipped.

PAYMENTS, PROMOTIONS, GIFT CARDS

We accept Visa, Mastercard, and FPX (Online bank transfer).

If your payment didn’t go through via any of the payment methods, check that your card’s billing details (such as the security code and billing address) match what you’ve entered in our system. If all of the card information seems correct, it is best to contact your card issuer and ask for more information. For privacy and security, card issuers can only discuss the specifics of a declined payment with their cardholders – they cannot discuss this with the merchant.

We take security very seriously, so we do everything we can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL). Should any unauthorized charges show up on your credit card as a result of shopping with bloodyboo.com, you must alert your credit card provider immediately and in accordance with your credit card’s reporting rules and procedures. Please note that we’ll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from bloody boo and asking you to do so, do NOT respond and please contact us immediately.

To redeem a discount offer, just key in the discount code at the bottom of the checkout page. If you do not have enough discount credit to complete the purchase, you can pay the remaining balance with your credit card.

RETURNS & REFUNDS

If you received a defective product, kindly reach out to us at hi@bloodyboo.com with your order number and the products you’d like to replace. To be eligible for a replacement, your item must be unused, in the same condition that you received it and must be in the original packaging. Once we receive your item, we will inspect and notify you on the status of your replacement.

We offer a 120-day trial that allows you to take the time to master the period cup without any stress. If you have any issue using the period cup, do not hesitate to contact us to seek help. If you still don’t like it after trying for 4 cycles (120-day), get in touch with us to arrange for a refund.

Once we receive your item, we will inspect and notify you on the status of your replacement. If your return is approved, we will initiate a refund to your credit card (or your original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying the return shipping costs. Shipping costs and payment gateway charges are non-refundable. The original shipping fee and payment gateway charges will be deducted from your refund.

If you have any questions on how to return your item to us, drop us an email at hi@bloodyboo.com

 

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